Events at Suburban Business Hub
Discover what's happening at Suburban Business Hub in Brisbane.
Upcoming Events at Suburban Business Hub
Back to all events
Digital Systems and Customer Experience - Know your route - Intermediate
Know Your Route - create a customer journey that converts. Your customers expect a single experience of your business, not something that's fragmented or disjointed. This workshop maps every interaction your customers have with your business, from discovering you online through to becoming loyal advocates.You'll learn how to maximise your digital ecosystem, tying together how your websites, social media, email marketing, CRM systems and AI tools can all work together to create a seamless customer experience.This workshop is for you if you want to map and improve every interaction your customers have with your business to support sales and better retention.You'll learnMapping the customer journey.Understanding digital marketing channels.Eliminating friction from the customer experience.
Reclaim your time with AI
Discover practical ways to use AI to save time, reduce admin and support your business.Not sure where to start with AI? This practical, hands-on workshop will help small business owners understand how AI can support everyday business tasks, from administration and customer communications to marketing and content creation.By the end of this workshop, you'll leave with:an understanding of different AI tools and what they're best used forgreater confidence using AI tools safely in your businessready-to-use prompts and techniques for admin, marketing and content tasksa clearer understanding of where AI and automation could save time in your business.This is a hands-on workshop. Bring your laptop so you can participate in practical activities and start using AI tools during the session.Presented by Integrity AI, this free workshop is delivered by Brisbane City Council to support local businesses to grow and thrive.
Being found in the age of AI search
Search has changed. Customers who once scrolled a list of links now get a single answer, and increasingly that answer comes from ChatGPT, Google AI Overviews or Perplexity rather than a page of results.This practical two-hour workshop shows you where your business currently appears, and what to fix so it appears more often.You will coverHow Google Business Profile, reviews and directory listings drive local visibility.What AI answer tools actually read when they describe a local business.How to structure your website so it can be found and quoted.A simple monthly routine for reviews and listings.Bring a laptop or phone. You will search your own business live during the session, complete a visibility audit and leave with three prioritised actions you can start the same week.Best suited to small business owners who want to be found by local customers, whether or not they have done anything with SEO before.